Packing & Shipping

1. Strong water resit bottom in plywood.

2. Corner protect by foam and fixed by protective film.

3. All covered by strong and hard protective film.

4. Vacuum packing.

5. Inside steel frame protector.

6. Plywood packing and steel strip outside fixed the box.

7. Finishing packing by normal container or frame container.

1. Free sample making service:

For free sample making, please send us your CAD file (.plt or .ai), we will do testing in our factory and make video to show you the cutting process and result, or send samples to you to check the quality.

2. Progressing Solution Design:

According to customer's product processing requirement, we can design the unique solution that supports higher manufacturing efficiency and better processing quality for customer.

3. Customized machine design:

According to customer's application, we may revise our CNC sign making machine according to customer's convenience and high production efficiency.

1. We will supply the sign making CNC machine with training video and user's manual in English for installing, operation, maintenance and trouble-shooting, and shall give technical guide by remote,such as TeamViewer, E-mail, Telephone, Mobile, Whatsapp, Skype, 24/7 online chat, and so on, when you meet some problem of installation, operation or adjusting. (Recommended)

2. You can come to our sign making CNC machine factory for training. We will offer professional guidance. Direct and effective face-to-face training. Here we have assembled equipment, all sorts of tools and testing facility. Training Time: 3~5 days (Recommended)

3. Our engineer will do a door-to-door instruction training service at your local site. We need your help to deal with the visa formality, prepaid traveling expenses and accommodation to us during the business trip and service period before their dispatch. It's better to arrange a translator (if no English-speaking) for our engineers during the training period.

1. 2 years warranty for the CNC sign making machine without consumable parts.

2. Life-long maintenance.

3. Certificate support: CE, FDA, SGS.

4. Except the damage artificially, we are responsible for offering the fittings free of charge during the warranty period.

5. After the warranty period expired, the buyer only need to pay the actual maintenance cost.

6. Manuals and CD along with machine, 24/7 one-to-one free service and support with Whatsapp, Skype, Email, Phone or Online Live Chat. It is available for door-to-door training and installation.

1. Consult:

We will recommend the most suitable CNC sign making machine to you after being informed by your requirements.

2. Quotation:

We will offer you with our detail quotation according to the consulted CNC sign making machine. You will get the most suitable specifications, the best accessories and the affordable price.

3. Process Evaluation:

Both sides carefully evaluate and discuss all the details (technical parameters, specifications and business terms) of the order to exclude any misunderstanding.

4. Placing Order:

If you have no doubt, we will send you the PI (Proforma Invoice), and then we will sign a contract with you.

5. Production:

We will arrange the machine production as soon as receiving your signed sales contract and deposit. The latest news about production will be updated and informed to the buyer during the production.

6. Quality Control:

The whole production procedure will be under regular inspection and strict quality control. The complete CNC sign making machine will be tested to make sure they can work very well before out of factory.

7. Delivery:

We will arrange the delivery as the terms in the contract after the confirmation by the CNC sign making machine buyer.

8. Custom Clearance:

We will supply and deliver all the necessary shipping documents to the buyer and ensure a smooth customs clearance.

9. Support and Service:

We will offer professional technical support and free service by Phone, Email, Skype, WhatsApp, Online Live Chat, Remote Service. We also have door-to-door service in some areas.